How to Incentivize your First Sales Leads (Templates Included)

Convincing your first sales leads to buy your product is tough for most startups. You’re asking potential customers to risk a lot of time and effort, long before you have a polished product. Instead of starting sales conversations as transactional, I advise founders to ask their first leads to be ‘customer advisors’. Here’s how to use a ‘Customer Advisory Board’ to incentivize a lead and ease them into a sale, along with some templates you’ll need:

1. Research Leads & Personalize Emails

Why: High quality, personalized emails can achieve a 3x higher response rate than using social media messages. There are various tools available to find someone’s email address.

2. Turn Leads into ‘Customer Advisors’

Why: In the early stages of a startup, it’s better if your sales leads are friendly enough to give you lots of feedback on their pressing problems; their purchasing habits, budget, and your product. Standard sales outreach, such as mass emailing and content marketing, is unlikely to provide that kind of relationship. Hence the ‘Customer Advisory Board’ label works by creating a stronger connection.

3. Offer Equity Incentives

Why: Offering equity demonstrates to the sales lead that you’re serious about them joining the CAB. In most cases, they will not accept the equity anyway due to their employer’s rules or potential conflicts of interest.

Email Template:

Hi Shona,

I’m Ash, the CEO of Acme. Based on your experience at AlphaNet and Beta.com, along with your industry insights (I took a quick look at your conference talk), I thought you’d be a great addition to the Acme Customer Advisory Board.

We’re building the board to get feedback on the Acme product from customers like you, and we want to make sure it’s tailored to your specific needs. Members of the board will receive equity in the company and help us build this much needed solution through their input.

If you’re interested, you can find more information on our website and the one-pager attached. The board is almost complete, with 1 or 2 spots remaining, so please let me know if you’d like to schedule a brief call.

I’m free at 11am PST Thursday and Friday this week, if either of those work for you?

Looking forward to chatting more!

4. Advisory Board Agreement

It Includes a vesting schedule (I recommend 12 months, with a 1 month cliff) and offers a way to give a small equity incentive (100–200 shares), even if your company doesn’t yet have an equity options plan in place. In order to use the document, you’ll need to edit yellow highlighted text and fill in the relevant details of Section 7.

Note: You may use this document at your own risk; its free provision here does not constitute legal advice.

View the Customer Advisory Board Agreement

Although closing your first sales leads is hard for most companies, creating a personalized exchange with your customers can make it easier. Offering a small incentive in exchange for valuable insights from potential customers, can help you close those leads more easily.

Thanks to Pete Syzmanski of Silicon Valley Counsel, the Alchemist Accelerator and Kaego Rust for their help on this article and document.

Photo by Serena Repice Lentini

Pre-seed Investor. Email: ash@sterlingroad.com. B2B, US only. I work with founders for 3 months before investing. More info: http://SterlingRoad.com/process