… businesses are panicking. How can they make money if they can’t get people to download their apps? One answer is to meet users where they are — in messaging apps. And that means launching bots.
Rather than force consumers to stop what they’re doing and open a new app, chat bots allow compa…
I agree businesses have to be where users are and that means in messenging apps but why does that have to be a chat bot? Why not a simple tap interface, those design patterns seem popular in services like WeChat.